Returns Policy

Because we sell fresh, perishable seafood, most items can’t be returned once they leave our hands — but we stand behind everything we sell. If something isn’t right, contact us within 24 hours of delivery or pickup and we’ll make it right.

Fresh & catch-weight items. Fresh seafood and whole (catch-weight) fish are cut and packed to order, so they can’t be returned once delivered or picked up. With catch-weight fish, you’re charged only for the actual weight after we weigh your fish, and any difference from the checkout hold is refunded automatically.

Damaged or incorrect orders. If your order arrives damaged, spoiled, or incorrect, contact us within 24 hours with a photo and your order number and we’ll replace or refund the item.

Delivery issues. If a delivery is missed or arrives late enough to affect freshness, let us know the same day and we’ll make it right.

Pickup orders. Please inspect your order at pickup — we’ll gladly correct any issue on the spot.

Refunds. Approved refunds are returned to your original payment method within a few business days.

Questions? Call or text (786) 703-1913 or email info@ocean2fish.com.